Shipping policy

Last updated: October 27, 2026

Thank you for shopping with Pahu Pets. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing
Orders are packed and dispatched within [1–2] business days (Monday–Saturday, excluding public holidays). Orders placed after [4:00 PM] are processed the next business day.
You'll receive a confirmation email/SMS with a tracking link as soon as your order ships.

Delivery Times
- Metro cities: [3–5] business days after dispatch
- Rest of India: [5–8] business days after dispatch
- Remote areas, North-East, J&K: [7–10] business days after dispatch
Delivery times are estimates, not guarantees. They may be affected by courier delays, weather, festivals or other events outside our control.

Shipping Charges
Shipping is FREE on all prepaid orders across India (UPI, cards, net banking, wallets).
Cash on Delivery (COD) is available at an additional charge of ₹60 per order. The COD charge is shown at checkout before you place your order and is non-refundable once the order is delivered.

Shipping Destinations
We currently ship only within India. We do not ship internationally.

Order Tracking
Once your order ships, we'll send you a tracking number and link. Tracking details may take up to 24 hours to update.

Address Accuracy
Please enter your complete address, pincode and mobile number at checkout. Contact us within [12 hours] of placing your order if you need to correct it. We are not responsible for delays caused by incorrect address details.

Lost, Damaged or Delayed Packages
If your order arrives damaged, report it within 48 hours of delivery with photos and an unboxing video, as per our Refund Policy. If your order is lost or significantly delayed, contact us and we will resolve it with the courier.

Order Changes & Cancellations
Need to change or cancel your order? Contact us as soon as possible. We can make changes or cancel before the order ships. Once it is in transit, it cannot be modified. Refunds for cancelled prepaid orders are processed within [5–7] business days to the original payment method.
For COD orders, please keep the exact amount ready at delivery. Repeated refusal of COD orders may result in COD being disabled for your account.

Questions?
Email: [Pahupets@gmail.com]
Phone / WhatsApp: +91 6355303010 (9:30 AM – 6:30 PM)
Address: Pahu Pets, Bhumeshwar Industrial Area - F, Kothariya, Rajkot, Gujarat - 360022, India