Refund policy

Returns

Return requests must be raised within 7 days of delivery. Items must be unused, in original packaging, with all tags and accessories. All returns are subject to inspection and approval by Pahu Pets.

Damaged, Defective or Wrong Item

Report any issue within 48 hours of delivery with photos and an unboxing video. Requests without proof may not be accepted. Approved cases may be eligible for a replacement or refund, at our discretion.

Non-Returnable Items

• Used, washed, or customer-damaged items
• Items without original packaging or tags
• Batteries
• Clearance or final sale products

How to Request a Return

Email Pahupets@gmail.com with your order number, reason, and photos. Our team will review the request and share next steps if approved.

Refunds

Approved refunds are processed to the original payment method after the returned item is received and inspected. For Cash on Delivery orders, refunds are made via UPI or bank transfer. Shipping charges are non-refundable. Return shipping costs may be borne by the customer.

Order Cancellation

Cancellation requests are accepted only before dispatch. Shipped orders cannot be cancelled.

Grievance Officer

Email: Pahupets@gmail.com
Phone: +91 6355303010
Address: Bhumeshwar Industrial Area - F, Kothariya, Rajkot, Gujarat - 360022

Contact

Pahu Pets | Pahupets@gmail.com | +91 6355303010